Privacy Policy

Lotus Bless Enterprise

Your privacy matters to us. This Privacy Policy explains how Lotus Bless Enterprise (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from fiera.hirowb.com.

By using our website, you consent to the practices outlined in this policy.

1. 📥 What Information We Collect

We may collect the following personal data:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)
  • Order history and customer service interactions
  • Device and browser information, including IP address and cookies

2. 🔐 How We Use Your Information

Your information is used for:

  • Processing and fulfilling your orders
  • Communicating order updates and customer support
  • Improving our website and services
  • Marketing promotions (only with your consent)
  • Preventing fraud and ensuring security

3. 🛒 Third-Party Services

We may share your information with trusted partners strictly for operational purposes:

  • Payment gateways (e.g. iPay88, Stripe, etc.)
  • Delivery/courier companies
  • Analytics tools (e.g. Google Analytics)

These third parties are only given the data needed to perform their services and are required to keep it confidential.

4. 🍪 Cookies

Our website uses cookies to:

  • Remember your preferences
  • Track website traffic and usage behavior
  • Enhance your shopping experience

You can disable cookies in your browser settings, but this may affect site functionality.

5. 🛡️ Data Protection

We take your privacy seriously and implement strong security measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure. By using our website, you acknowledge and accept this risk.

6. 📧 Marketing & Communication

If you opt in to receive updates or promotions, we may send you marketing emails or WhatsApp messages. You can unsubscribe at any time via the provided link or by contacting us directly.

We do not sell or rent your personal data to third parties.

7. 👤 Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your data
  • Request deletion of your data (subject to legal requirements)

Please contact us to make such requests.

8. 📍 Legal Compliance

This policy is governed by the laws of Malaysia, including the Personal Data Protection Act (PDPA) 2010. We comply with all applicable data protection regulations.

9. 🔄 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

10. 📞 Contact Us

If you have questions or concerns about our Privacy Policy, please reach out:

📧 Email: lotusbless00@hotmail.com
📱 WhatsApp: 011-24402043

Thank you for trusting Lotus Bless Enterprise.
Your privacy and confidence are important to us.